Frequently Asked Questions
Everything you need to know about your CASETiFY order and our premium protection products.
How protective are CASETiFY cases?
Our cases are drop-test certified and engineered with proprietary shock-absorbing materials like EcoShock and qìtech to provide military-grade protection while maintaining a slim profile.
Does CASETiFY offer international shipping?
Yes, we ship to over 100 countries worldwide. Standard and express shipping options are available at checkout, with free shipping typically offered on orders over a certain threshold.
Can I customize a case with my own photos or text?
Absolutely. Our Custom Studio allows you to upload photos, add text in various fonts, and choose layouts to create a one-of-a-kind accessory that reflects your personal style.
What is your return and exchange policy?
We offer a 10-day satisfaction guarantee. If you are not happy with your purchase, you can return it for a refund or exchange within 10 days of delivery, provided the item is in its original condition.
Are your products environmentally friendly?
Yes, we are committed to sustainability. Our Re/CASETiFY collection is made from recycled phone cases and plant-based materials, and we use 100% recyclable packaging for all shipments.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and various 'Buy Now, Pay Later' services like Klarna and Afterpay depending on your region.